• 03 Mar, 2025

What is the Thai Airways Pets policy?

Thai Airways allows passengers to travel with pets but as checked baggage and with the relevant fees. Only cats, dogs, hamsters, and rabbits are considered pets, but trained service dogs can also tag along with the passenger for free. The section where the pets are held and the passenger's cabin have the same temperature, making it favorable for them to travel. Before adding a pet to your flight, you should always go through the airline's pet policy to learn about their terms and conditions.

If you're planning to bring your pet to Thailand, it's also important to be aware of general travel safety. Thailand is known to be a tourist-friendly destination, but it's always best to stay informed.

Thai Airways Pet policy:

  • No pet is allowed to travel in the aircraft cabin unless it's a service dog.
  • The passenger has to provide relevant documents and certificates for the pet.
  • The pet has to stay inside the pet carrier at all times during the flight.
  • The size of the pet carrier should not be more than (54 in X 33 in X 27 in).
  • There are no charges for trained service animals, and you can travel with them for free in the cabin.
  • Pets weighing more than 32 kg will be transported via cargo.
  • The maximum number of pets allowed by the airline depends on the destination and the aircraft in which you are traveling.
  • If the pet is sick or pregnant, then they are not allowed to travel with the airline.

What are the charges for adding a pet to Thai Airways?

The pets are considered as excess checked baggage and transported through the same section as the baggage but charged a little differently. The charges for the pet depend on the weight of the pet carrier, including the pet. Go through the given points to get details about the charges:

  • Within 10 kg: $300
  • Between 10 kg - 20 kg: $450
  • Between 20 kg - 30 kg: $600
  • Up to 40 kg: $750

Ways to add a pet to your Thai Airways flight reservation:

Use the airline's website - To quickly add a pet to your Thai Airways flight, use the "My Booking" section from the website. There are some flight details that you need to enter, and you will be able to access the ticket. If you want to learn about the complete procedure for using the online mode, then read the described instructions:

  • Navigate to the "Thai Airways" website.
  • Click on the "My Booking" tab from the menu.
  • Type the booking reference/ticket number and the passenger's last name. 
  • Then, you have to choose the option to add a pet and fill out the required details.
  • Make the payment for the charges as shown on the screen and save the updated ticket.

Make a phone call - You can also call the airline on their phone number to make any modifications or add any services. The executive is going to provide all the details and help you add the pet. Below are the steps for connecting via phone call:

  • Dial up the Thai Airways phone number.
  • Choose the IVR instruction to add a pet to your flight.
  • Hold on for a few minutes, and an executive will reach out to you.
  • Share the ticket information and provide your pet's details.
  • They will get you the relevant information and also add the pet to your ticket.

How late can I add a pet to the Thai Airways flight ticket?

Any passenger who wants to add a pet to their ticket has to inform the airline at least 48 hours before the scheduled time. It is recommended that you contact the airline early to reserve the space for your pet carrier and provide the required documents. If you encounter any issues or require answers to a few questions, then get in touch with customer service.

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