• 11 Jun, 2024

What does Southwest do if the flight is delayed?

After booking a flight ticket with Southwest, you have prepared for everything that is required for a comfortable journey. If the flight is delayed and you need clarification on what to do before boarding, you do not need to worry; you can ask the airline for compensation or to reschedule. There are numerous ways to rebook the fight ticket with Southwest. However, before that, some delayed flight rules must be followed to avoid all the trouble you may have while traveling. The policies for the delayed flight are given below:

  • If the flight gets delayed for more than 3 hours, then Southwest will provide compensation for it.
  • Southwest will provide compensation through money, vouchers, or coupons.
  • You will receive compensation from the airline, and the time will depend on the medium through which the payment was made.
  • Southwest will reschedule if there is any natural calamity and the flight gets delayed.
  • You can also contact the customer service agent to check the flight status.
  • To reschedule the flight, the passenger can use the online or offline method.

How do I reschedule my Southwest flight?

As a Southwest Airlines passenger, you can reschedule your flight using their online platform. This method offers a productive and efficient way to manage your flight schedule. Simply follow the step-by-step directions provided below to make changes to your booking:

  • Navigate to the official web page of Southwest.
  • On the homepage, you will get the option Manage My Booking. Click on that option.
  • Fill out the Booking Reference Code and Passenger’s Last Name in the following sections. Tap on the Continue option.
  • You will get the details of all the flights. Scroll down and click on the Reschedule Flight link.
  • Once you complete the procedure, the airline will send a verification text to your email or mobile phone.

Use the phone call medium to reschedule the flight:

You can also use the phone call medium to reschedule the flight with Southwest. It is one of the most efficient ways to do this, and you need to dial the customer support number at 1 (800) 435-9792. After making the call, follow the directions provided below:

  • The call will be directed to the computer’s automated voice.
  • It will assist you with the IVR menu. Depending on the query, press the key.
  • The call will be routed to the customer service representative.
  • They will resolve all the issues instantly.

Reschedule the flight at the airport:

You can also visit the airport to reschedule the flight. At the ticket counter, submit proof of ID, a copy of the passport, a government-approved identity, and other required papers. The customer support agent will verify all the documents and reschedule the flight.

Send an email to reschedule the flight:

One of the best ways to rebook the flight with the airline is by email. To use this option, you need to follow the instructions mentioned below:

  • Open the official webpage of Southwest.
  • On the homepage, you will get the option Contact Us. Click on that option.
  • Now, tap on the Send Us email link.
  • Fill out the details in the form and attach the traveling papers with it.

How much does Southwest compensate for delayed flights?

The compensation for the delayed flight depends on the ticket type, traveling distance, and time. The airline always provides the best services to its passengers, making the journey smoother. If the flight gets delayed, Southwest delivers at least 50 to 75 dollars as the fee. Read more about 2 Hour Rule for Flight Delay Compensation.

Does Southwest pay for the hotel if the flight is canceled?

Yes, if your flight get delayed due to the fault of the airline then they will provide you a hotel for stay. Southwest may also arrange discounts for the near by hotels.

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